Thank You for Participating in the Florida Event - 2025 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2024 event.



Tuesday, February 13, 2024
Tuesday - 2/13/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Fireside Chat with Kaseya CEO Fred Voccola
  Keynote Presentation
Wednesday, February 14, 2024
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Genesys: Goodbye, NPS. Hello, People-centric, End-to-End Experience Benchmarking!
Peter Graf Chief Strategy and Operations Officer Genesys
For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

  1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
  2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
  3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   

  Keynote Presentation
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Cisco: AI is at the Heart of Reimagining Work
Aruna Ravichandran SVP & Chief Marketing & Customer Officer Webex by Cisco
As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!
  Keynote Presentation
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avaya
Alan Masarek President and CEO Avaya
  Keynote Presentation
Thursday, February 15, 2024
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avant
Drew Lydecker President & Co-Founder AVANT Communications
  Keynote Presentation
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Data Compliance History - From Black Hat to Data Compliance Engineer
Jesse Tuttle Chief Hacking Officer Compliology
Reese Tuttle Founder, President and Chief Technology Officer Compliology
In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.
  Keynote Presentation
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by IBM - Putting AI to Work
Kate Soule Program Director for Generative AI Research IBM
AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

  • Developing a foundational data fabric architecture to support LLMs,
  • Delivering a competitive business advantage through strategic use cases, and
  • Deploying governed AI with responsibility.

  Keynote Presentation
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
Dan Foster CRO Telarus
Ken Mills CEO Epic IO
Raghu Ravinutala CEO Yellow AI
Anant Singh VP Sales Sanas
Rob Stephenson CEO Thrive

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

  Keynote Presentation



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