AGENDA

Days


Tracks

Tuesday, February 11, 2025
8:00am-6:00pm
Tuesday - 2/11/25
(Hall B)
Registration Counters Open
X-01
  
9:00am
Tuesday - 2/11/25
()
Coffee Service
X-02
  
10:00-10:45am
Tuesday - 2/11/25
()
Keynote: The Metaverse - It is Real: a Year in Review
EME-01
Over the past few years, the metaverse has gone from concept to reality, rapidly transforming industries and consumer experiences. This session will take attendees through the key milestones and developments that have defined the metaverse over the last 12 months. From major technological breakthroughs and strategic investments to innovative use cases across enterprises and in industrial settings, this session will showcase how the metaverse has become a real and powerful force and highlight the role of policy and innovation in accelerating metaverse adoption.
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11:00-11:45am
Tuesday - 2/11/25
()
Building a Metaverse as a Model for a Level Playing Field
EME-02
Co-founder/CEO Big Rock Creative
The metaverse offers a groundbreaking opportunity to create inclusive virtual environments that promote equity and personal responsibility in the workplace. This panel will explore how organizations can leverage the metaverse to improve employee communication, retention, and engagement, particularly within diverse workforces with strategies based on real-world experience for fostering a culture of accountability and connection in remote teams. Attendees will learn how the metaverse boosts inclusion and branding in remote work; why the metaverse outperforms other virtual solutions; practical ways to use metaverse workspaces to increase productivity and engagement.
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12:00-12:30pm
Tuesday - 2/11/25
()
Session Details TBA
EME-03
Chief Product Officer Infinite Reality
  
12:30pm
Tuesday - 2/11/25
(Floridian Ballroom, 3rd Floor)
Conference Luncheon - Sponsored by IgniteTech
X-03
  
12:45pm
Tuesday - 2/11/25
  Keynote Presentation
1:30-1:55pm
Tuesday - 2/11/25
()
Session Details TBA
EME-04
  
2:00-2:45pm
Tuesday - 2/11/25
()
Cybersecurity Challenges in the Metaverse
EME-05
Security is a key consideration in any digital environment, and the metaverse is no different. This panel will discuss security concerns and strategies for protecting data and privacy in metaverse environments to ensure benefits and value can be achieved without putting corporate or personal networks, devices, or data at risk.
REGISTER ME
  
3:00-3:45pm
Tuesday - 2/11/25
()
Session Details TBA
EME-06
  
4:00-4:45pm
Tuesday - 2/11/25
()
Metaverse Standards Forum: Ask Me Anything
EME-07
Chief Product Officer Infinite Reality Chief Solutions Architect / Technical Fellow Siemens
Whether you have questions about the technical, social, and ethical aspects of building a shared digital future, and whether you're interested in the impact on business, branding, user experience, or cross-platform collaboration, this session is your chance to get real-time answers from industry leaders shaping the metaverse’s next frontier. This interactive discussion with the Metaverse Standards Forum provides a unique opportunity to engage with experts who are helping to set the foundational standards for the evolving metaverse landscape. As businesses and developers explore the potential of the metaverse, the need for open, interoperable standards is more critical than ever. In addition to your questions, this session will discuss the key challenges and opportunities in establishing these standards, ensuring seamless user experiences, and fostering collaboration across platforms.
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5:00-6:00pm
Tuesday - 2/11/25
  Special Networking Event
Wednesday, February 12, 2025
7:30am-7:00pm
Wednesday - 2/12/25
(Hall B)
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/12/25
()
Continental Breakfast Served
X-06
  
9:00-9:45am
Wednesday - 2/12/25
()
Keynote: Expert Avatars in Industrial Metaverse
EME-08
Chief Solutions Architect / Technical Fellow Siemens Chief Solutions Architect / Technical Fellow Siemens
Industrial Metaverse offers a new immersive form of team collaboration and accelerates learning and skills acquisition through virtualization and AI-enabled avatars. Large enterprises are trying to balance hybrid and remote work but at the same time bring
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10:00-10:45am
Wednesday - 2/12/25
()
Digital Twins and Their Role in Industry
EME-09
As industries embrace digital transformation, digital twins are emerging as a game-changing technology. This panel will explore the growing role of digital twins in industry, showcasing real-world applications that improve operational performance, reduce downtime, and enhance decision-making. Our experts will discuss how digital twins are being used to predict maintenance needs, optimize production lines, simulate new product designs, and more. Attendees will gain insights into how digital twins integrate with IoT, AI, and data analytics to create smarter operations; the business benefits of adopting digital twins, including cost savings and increased productivity; and future trends in digital twin technology and its potential to transform industries.
REGISTER ME
  
11:00-11:45am
Wednesday - 2/12/25
()
Industrial Metaverse and Manufacturing Industry
EME-10
In the era of rapid technological advancement, the Industrial Metaverse, powered by VR, AI, and Digital Twins, is emerging as a transformative tool for workforce development in the manufacturing industry. This session introduces a new, innovative vision and out-of-the-box ideas to fully leverage available technologies to address the manufacturing industry's most pressing challenges including workforce and automation. We will demonstrate how VR, AI, and Digital Twins can create an immersive and interactive environment that replicates real-world industrial processes and engage workers, designers, and innovators in an environment that closely mirrors real-life scenarios.
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12:00-12:45pm
Wednesday - 2/12/25
()
Status of the Enterprise XR Ecosystem for Industry and Enterprises
EME-11
Chief AI Evangelist Stealth Startup Business Analyst Immersive Horizons
Extended Reality (XR) – encompassing Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) – is rapidly becoming a vital tool for industry and enterprise innovation. But what is the current state of the XR ecosystem for businesses, and how can it drive real-world impact in sectors like manufacturing, healthcare, and training? This panel of industry experts will provide an in-depth look at the evolving enterprise XR landscape. We'll explore how companies are using XR to enhance workforce training, streamline operations, improve design processes, and enable immersive remote collaboration. We'll also discuss key trends, challenges, and opportunities in scaling XR solutions across industries.
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12:45-1:30pm
Wednesday - 2/12/25
1:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Utilizing Generative AI for Improving Soft Skills
K-02
Generative AI is transforming industries and driving innovation at a rapid pace. At a time when AI technologies are performing so many tasks efficiently, there are still a lot of things that require the human connection. Many roles like sales, marketing, human resources and even technology need humans with comprehensive verbal skills, leadership skills and emotional intelligence to build teams, connect personally and help pave the way for a better future. But, in an increasingly technology-driven world, it is no surprise that human relationships and soft skills have started to lag behind. Generative AI can be used as an effective tool to help improve and upskill these much needed soft skills by offering personalized and interactive learning experiences. For instance, AI-powered platforms can provide real-time feedback on communication skills, enabling users to refine their verbal and written expression. Additionally, AI can simulate emotional scenarios to help individuals practice empathy and emotional intelligence. This session is focused on ideas and strategy to use the powerful AI models to help improve the soft skills by designing tools to enhance teamwork and collaboration which can facilitate better decision-making and cooperation among team members.
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  Keynote Presentation
2:00pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Kellanova: Case Study: Transitioning from 100 yrs of Internal Experience to a Managed Services Provider
K-03
Brandel Kremer Director Kellanova
In this session, we'll explore a real-world case study detailing the successful transition from managing a team with 100 years of collective experience to partnering with a Managed Services Provider (MSP). Discover the strategic decisions, challenges, and lessons learned throughout the process, including how to ensure operational efficiency, cost savings, and enhanced service delivery. This session will offer valuable insights into scaling IT operations, optimizing resources, and driving long-term business growth through managed services.
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  Keynote Presentation
2:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Fireside Chat with Kaseya Vice Chairman Fred Voccola
K-04
Fred Voccola Vice Chairman Kaseya
  Keynote Presentation
3:00-7:00pm
Wednesday - 2/12/25
()
#TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - When Agents Come to Work
SS-01
The rise of GenAI and LLMs is transforming how businesses operate, shifting from a world of isolated AI tools to one where hundreds of autonomous agents work alongside us—driving execution across engineering, product management, marketing, and sales. In this session, we’ll explore how companies are deploying AI agents to scale faster, make better decisions, and unlock new levels of efficiency. We’ll also discuss the future of work, where a 10-person startup can scale to a billion-dollar unicorn by leveraging AI agents for every function. As AI becomes deeply embedded in workflows, organizations must rethink key metrics, decision-making structures, and how teams collaborate. The companies that adapt will thrive—those that don’t will be left behind.
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  Solutions Theatre
4:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
The Human-AI Symphony: Practical Strategies for Business Leaders to Amplify Human Potential with AI
SS-02
In an era where AI adoption often feels like choosing between human expertise and artificial intelligence, forward-thinking organizations are discovering the transformative potential of human-AI collaboration. This session explores how organizations are leveraging digital personas and intelligent communication systems to create a more dynamic, efficient, and human-centric work environment. We'll examine how Subject Matter Experts (SMEs) can scale their impact through AI-powered digital twins while maintaining authentic human connections. Through real-world examples and demonstrations of IgniteTech's MyPersonas and EloquensAI solutions, we'll show how businesses are bridging the gap between AI capabilities and human expertise. This session is ideal for business leaders seeking practical insights into implementing AI solutions that promote collaboration while maintaining the irreplaceable human element in their operations.
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  Solutions Theatre
4:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Ragmetrics
SS-03
  Solutions Theatre
5:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Shaping the Future of AI: Voice Cloning and Synthetic Data in Action
SS-04
Voice cloning and synthetic data are transforming conversational AI by enabling scalable, personalized interactions. Deepgram’s advanced voice synthesis allows for the creation of diverse, natural voices, while synthetic data provides an unstoppable gateway to model accuracy, reducing bias, and ensuring privacy. In this session, we’ll explore how these technologies are reshaping industries and improving user experiences, offering insights into the future of AI-driven voice applications.
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  Solutions Theatre
5:00-7:00pm
Wednesday - 2/12/25
Special Networking Event ()
Grand Opening Reception in Expo Hall
X-09
  Special Networking Event
5:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Boosting Productivity: Agentic AI for CX & EX
SS-05
Inefficient processes drain businesses of over $5 trillion annually. The agentic AI platform offers a solution by automating and optimizing CX and EX. These intelligent agents handle complex tasks, personalize interactions, and proactively resolve issues, boosting efficiency and freeing human agents for higher-value work. The result is significant cost savings, improved customer and employee satisfaction, and a substantial impact on the bottom line.
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  Solutions Theatre
Thursday, February 13, 2025
7:30am-5:00pm
Thursday - 2/13/25
(Hall B)
Registration Counters Open
X-10
  
8:00am
Thursday - 2/13/25
()
Continental Breakfast Served
X-11
  
9:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avant: Cracking the Code: Solving Trusted Advisors’ Biggest Challenges
K-05
Today’s Trusted Advisors are always facing new challenges in the fast-paced IT landscape, from understanding evolving technologies to solving for their customer’s unique needs. Join this expert panel, moderated by Stephen Semmelroth, AVANT VP of Cloud Resiliency, to explore powerful strategies, actionable insights, and proven next steps that will supercharge your business’s success. Whether you're navigating prospecting hurdles or seeking fresh approaches, this session is packed with solutions to help you thrive.
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  Keynote Presentation
9:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Hackers Perspective on Cybersecurity: A Fireside Chat
K-06
Threat actors don’t follow the rules—so why are companies still relying on outdated playbooks? Cyber threats are constantly evolving, becoming more complex and frequent, making it difficult for companies to keep pace and protect their digital assets and infrastructure. Join former World’s Most Wanted Hacker and zeroday developer, Jesse Tuttle aka Hackah Jak, along with his prodigy daughter, AP2T Labs founder Reese Bess, as they pull back the curtain on how businesses can overcome modern threats. This no-holds-barred fireside chat will challenge the way you think about cybersecurity.
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  Keynote Presentation
10:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: HyperGrow Your Business & AI Practice Powered by IBM
K-07
  Keynote Presentation
10:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: AI in Action: Driving Excellence Across Customer Experience, Cybersecurity, and Cloud
K-08
Widespread AI implementation is just around the corner. Productivity and efficiency gains enabled by generative and non-generative AI technologies are no longer just hype – they’re here. In this dynamic panel discussion led by Telarus CRO Dan Foster, you’ll learn the latest trends behind AI buying behaviors, proven use cases for AI as a powerhouse enablement technology across CX, cybersecurity, and cloud, and upsell strategies for adding AI to your growing business offerings.
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  Keynote Presentation
11:00am-5:00pm
Thursday - 2/13/25
()
#TECHSUPERSHOW Expo Hall Open
X-12
  
11:30am
Thursday - 2/13/25
12:00-1:45pm
Thursday - 2/13/25
()
Metaverse Fun Using AR/VR/MR to propel your brand to the top of Search Engine Results Pages
EME-12
Professor Univ. of Miami Professor Univ. of Miami
Join us for a groundbreaking session that explores the intersection of AI, immersive gaming, 360° video, and SEO. Witness a live demo showcasing how Fun AI leverages the power of AR, VR, and MR to propel your brand to the top of Search Engine Results Pages (SERPs). Discover the power of 360° video gaming and see how it can be used to dominate the SERPs. This innovative approach will grab user attention and keep them engaged, boosting your brand visibility and SEO ranking. This is a must-attend session for anyone looking to leverage cutting-edge technologies, like 360° video gaming and vanity phone number branding, to boost brand visibility and achieve SEO dominance.
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2:00pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Enterprise Cybersecurity Solutions Showcase - Introducing PDI: Where AI Meets Expert-Driven Cybersecurity
SS-11
Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:
  • Real-time threat detection and response through our global SOCs
  • Unified visibility across your entire security tech stack
  • AI-powered automation for enhanced threat hunting and response
  • Mobile accessibility for on-the-go security management
Watch as we demonstrate how our platform analyzes over 1 trillion logs per quarter and manages 3,657+ firewalls and 150,000+ endpoints. Learn why we maintain a 97% client retention rate and how our solution can transform your organization's security posture.
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  Solutions Theatre
2:30pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Future of CX Solutions Showcase - Creating Accessible Customer Support Experiences and Unlocking a Market of Millions
SS-12
The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction. This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions. Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective. Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals. Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars. Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity. Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.
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  Solutions Theatre
5:15pm
Thursday - 2/13/25
IDEA 2025 ()
IDEA Showcase Startup Pitches & Reception
IDEA-01
  IDEA 2025
8:00-10:00pm
Thursday - 2/13/25
Special Networking Event ()
#TECHSUPERSHOW Networking LIVE Party
X-15
  Special Networking Event

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