REGISTER ME

REGISTER ME

REGISTER ME

As technology continues to advance, the concept of the metaverse is becoming more tangible. The metaverse is a virtual space where people can interact with each other and with digital content in a shared online environment. In this session, we will explore how companies can use the metaverse to preserve and enhance their brands and how to seamlessly integrate them into the metaverse, captivating audiences and forging new connections in this digital frontier. We will discuss how the metaverse can help companies create immersive and engaging brand experiences that are not limited by physical boundaries, allowing them to reach audiences around the world. We will also explore how companies can use the metaverse to create new revenue streams and business models that create brand resiliency.
REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

The metaverse is at the early stages of development and conceptualization. We are truly at the beginning. The metaverse creates an opportunity to be innovative in our approach to business and focus on the experiences we create for our customers and clients. It is the time for us to start preparing to incorporate the elements that are appropriate for our business. Education is key to knowing how to navigate the digital space safely and effectively. This session will provide a look at the future of business and the digital and workplace transformation. We will explore opportunities for implementing blockchain technology, digital assets (i.e. NFTs, cryptocurrencies), artificial intelligence, and technology-related innovation (e.g. Web 3.0)—digital twins—into our business. Additionally, we will discuss the future of work and how that impacts our business and our team’s work. However, we cannot talk about the future of business without addressing cybersecurity and how this could impact our business as we move into the metaverse. To close out the session and discussion, we will focus on developing a strategy to ultimately create experiences for our customers and clients driven by this technology.
REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

Education doesn’t end with obtaining a diploma. We’ve become life-long learners. No matter the role, education, or industry, we need to up- or reskill constantly to keep current. The way we learn is changing dramatically. Technological advancements enable learning in a virtual environment with much better results than ever before. How is that possible? Glad you asked! The Metaverse offers new ways of consuming information, training by doing, and actively participating in the educational process. The results are much higher engagement, retention, and satisfaction.
REGISTER ME

You may not know it, but the biggest tech battle of this century so far is about to begin. Generative AI and the Metaverse are already changing everything, and the biggest tech companies in the world are all in. Are you?

With Generative AI technology already changing the way we conduct business, and 70% of all brands forecasted to be present in the Metaverse by 2027, to remain competitive every organization needs to understand the implications of these two technologies and what opportunities they present for your organization. While readying your organization for the use of Generative AI and for entry into the Metaverse may seem daunting, the consequences of being late to the party or missing the party altogether are dire - just ask Blockbusters, Borders, or Xerox.

In his session, Barton will:

• Provide an overview of what Generative AI and the Metaverse are all about and why they are changing everything.
• Make the linkage between the Metaverse as the new 'front-end' and Generative AI as the new 'back-end' for conducting your future business.
• Show how global, best-in-class B2B, B2C, and B2B2C companies currently leverage Generative AI and the Metaverse to grow sales, market more effectively, decrease customer and field service costs, and improve training retention.
• Walk participants through a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business

You will learn why Generative AI and the Metaverse, and the integration of these two technologies are so important for your organization’s long-term survival. You will hear how other companies are prospering by already leveraging Generative AI and the Metaverse today. You will receive a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business.

REGISTER ME

As organizations grapple with the quandary of reintegrating employees back into physical workplaces, the aspiration of many to continue embracing remote work adds layers of complexity to this challenge. Join Terry Woloszyn, a visionary and pioneer in digital workplace solutions, as he dissects the contemporary conundrum facing organizations and unravels the immense potential of the Metaverse in bridging the schism between office-based and remote work.

In this stimulating session, Terry will shed light on:

1. The Modern Dilemma: An incisive look at the challenges organizations encounters in transitioning employees back to physical offices and the concomitant desire among many workers to persist with remote work.
2. Introducing the Digital Workplace: Explore how Metaverse-based solutions can serve as a panacea by establishing virtual office environments that enable employees to have an immersive and collaborative office experience without geographic constraints.
3. Digital Twinning - The Art of the Possible: Terry will delve into the nuances of crafting a digital workplace that mirrors the physical office space. He will discuss the plethora of resources that can be digitally twinned and gauge how closely we can emulate the physical office in a virtual domain.
4. Balancing Both Worlds: A discussion on strategies for successfully integrating Metaverse solutions to cater to diverse employee preferences, thereby harmonizing the best of both worlds.
5. Q&A Session: Engage in a dynamic Q&A segment where Terry will address queries and engage in insightful discussions with the audience.

Equip yourself with the knowledge and tools to steer your organization into an era of flexibility, innovation, and unparalleled collaboration. Join us in charting the future of workplace collaboration and innovation through the lens of Metaverse-based solutions!

Ideal for: Business Leaders, HR Professionals, IT Managers, Department Leaders, and anyone interested in the future of workspaces.

REGISTER ME

REGISTER ME

REGISTER ME

For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   

REGISTER ME

According to a recent Cisco-sponsored a global hybrid work study, 98 percent of all meetings will have at least one remote participant. With hybrid work becoming the new norm, organizations are facing the challenge of redefining the future of work. This shift is revolutionizing employee retention, talent acquisition, and employee well-being. No longer can individual departments work in isolation; IT, HR, and Facilities must join forces to plan and execute a cohesive strategy. The future of work is all about enabling seamless experiences, whether at home, the office or anywhere in between.

Aruna will discuss the framework needed to create those experiences and make the office a magnet, not a mandate, including the important ingredients to facilitate highly productive collaborative hybrid work:

• Enabling end-to-end experiences that support how you work in an open and extensible technology ecosystem.
• Delivering smart connections and devices that support the needs of both office based and remote team members.
• Extending hybrid work technology with machine learning and artificial intelligence that uplifts and scales seamless experiences and productivity - and ensures that all employees feel included.
• Providing visibility, manageability, and insights no matter where employees work - with security built-in, not bolted on.
• Supporting customers through innovations to contact center in the cloud that help scale resources working from home or in the office.
• Ensuring interoperability without sacrificing user experience.
• Making hybrid work a reality regardless of employee presence – whether in the home, office, or automobile.

She will also showcase Cisco's experience with hybrid work, including a discussion about the unprecedented level of collaboration between IT, Human Resources and Facilities that made offices more engaging, and ultimately ensures that hybrid work, works.

REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

This session will delve into the transformative potential of the Metaverse, a digital universe where ideas flourish, collaboration is seamless, and commerce is redefined. In this new digital transformation era, the Metaverse is becoming our new reality that will reshape how businesses operate. It offers a unique platform for businesses to enhance their products and services, optimize performance, and scale operations in ways that were previously unimaginable. This session will explore how Web3 technologies are enabling the global business community to leverage the digital world to catapult their businesses to the forefront of their industry. They will share insights on how businesses can navigate this new digital landscape, from understanding the basics of the Metaverse, AR, and VR to implementing strategies for growth and innovation. We will delve into real-world examples of businesses integrating the Metaverse into their operations and marketing, providing the audience with tactical steps to do the same. Whether you're a start-up entrepreneur, a business leader, or a tech enthusiast, this discussion will equip you with the knowledge and tools to harness the power of the Metaverse for your business. Learn about the future of commerce and the endless possibilities that the Metaverse, AR, and VR hold for businesses across all industries.
REGISTER ME

REGISTER ME

REGISTER ME

REGISTER ME

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

• New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
• How AI is helping organizations augment their workforce productivity rather than replacing them.
• How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
• Can AI be the secret weapon in combating evolving cyber threats
• Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

REGISTER ME

REGISTER ME

REGISTER ME

As advancements in AI, the Metaverse, and blockchain reshape our digital landscape, legal frameworks must adapt to address critical concerns regarding data privacy, intellectual property ownership, and user rights.  Through real-world examples, case studies, and practical recommendations, this session will explore the evolving legal landscape and offer valuable insights into the following key areas:

1. Blockchain Law: Discover how blockchain technology is transforming traditional legal systems, including its impact on contract enforcement, smart contracts, and decentralized governance. Gain a deeper understanding of the legal implications associated with blockchain-based platforms within the Metaverse.
2. Privacy Law in the Metaverse and AI: Uncover the complexities of data privacy and protection in virtual environments. Explore the legal considerations surrounding user data, consent, and identity within immersive digital spaces, and explore potential solutions for safeguarding user privacy.
3. Intellectual Property Rights: Insight into the challenges surrounding copyright, trademark, and patent protections in virtual worlds, and explore legal strategies to safeguard creators' rights and foster innovation.

This session will appeal to technologists, legal professionals, entrepreneurs, content creators, and anyone interested in the legal implications and opportunities presented by these transformative technologies.

REGISTER ME

REGISTER ME

REGISTER ME

Always one of the most popular and best-attended events at the MSP Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!
REGISTER ME

REGISTER ME